Privacy Policy

We are committed to ensuring that your privacy is protected.

This Policy defines how we use and protect Data collected by us in relation to your use of our Web Site and related Services or Systems including Email Correspondence and Email Advertising.

Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.

What we collect

We collect only such Data that you agree to furnish and as is necessary to provide you with the best possible service.

If you agree to it via the pop-up Cookies Acknowledgement button, we use Cookies to collect statistics about how you use our site, which web pages you visited and for how long. None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected.

If you contact us by email we will collect your name and email address and if you choose to furnish such, then postal address and contact telephone number.

If you make a booking with us we will collect Data necessary to confirm the details of your booking including number, name and age of all guests, the passport details and residential address of the principle or leader of a group/family, who are non Portuguese nationals, as we are required by Portuguese law, art. 7.º do Decreto-Lei n.º 494-A/76, to be collected by all accommodation establishments and submitted to SEF (Servico de Estrangeiros e Fronteiras).

Why do we collect the Data?

We collect statistics about your use of our website via Cookies to enable us to refine our service offering by removing pages which are rarely visited and adding further detail to pages which are more frequently visited by users.

We request Data from you to enable us to respond to a request from you for information, to enable us to complete a booking as requested by you and, occasionally, send you promotional emails about special offers or other information which we think you may find interesting.

Your Data Rights

If you receive advertising by email from us you may "Opt out" (Unsubscribe) by using the link on that email and any data that we have will be deleted.

You have the right to request details of the personal Data we hold about you, please use the Contact Us facility to raise your request and we will respond with a full list of any Data we hold about you.

You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure).

You have the right to lodge a complaint regarding our collection, retention or use of your Data with the the relevant European Authority.

Security

We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.